1. Agreement to these Terms

These Terms are an agreement between you and PeppyStep LLC ("PeppyStep," "we," "us," or "our") governing the PeppyStep mobile applications, website, and related services (the "Service"). By creating an account or selecting the checkbox confirming acceptance, you agree to these Terms. You also acknowledge our Privacy Policy. If you choose to use walk-tracking, walking-plan, or similar physical-activity features, you must separately review and accept our Assumption of Risk and Liability Waiver where presented. If these documents conflict, the Privacy Policy controls how we collect, use, disclose, retain, and delete personal information; the Waiver controls only the physical-activity risks expressly addressed in it; and these Terms control other matters. Mandatory rights under applicable law always control. If you do not agree, do not create an account or use the Service.

2. What PeppyStep is

PeppyStep provides dog-walking and pet-care tracking, informational content, organizational tools, reminders, and optional social and subscription features. PeppyStep does not provide dog walking, sitting, training, veterinary, medical, or nutritional services. We do not employ, supervise, background-check, or endorse people you invite, and we are not a party to arrangements between you and those people. Available features depend on your device, location, subscription, app version, and features currently enabled in the Service. A feature shown in these Terms may not yet be available to you. The purchase screen will identify the features included in a paid subscription at the time of purchase. If we enable an AI feature, we will identify automated outputs as AI-generated and provide any additional notice or consent required before use.

3. Eligibility and accounts

You must be at least 18 and legally able to enter a contract to create an account or purchase a subscription. You must provide accurate information, protect your credentials and paired devices, and promptly notify us of unauthorized access. The Service does not permit accounts or profiles for children under 13. If we learn that an account or profile belongs to a child under 13, we may disable it and delete associated information, subject to applicable law. An account holder who is the parent or legal guardian of a teen aged 13–17 may create a teen profile. By doing so, the account holder confirms they are the teen's parent or legal guardian; consents to the teen's use and the data practices described in the teen notice and Privacy Policy; agrees to supervise the teen's use and paired devices; and accepts responsibility for their own account-management decisions. A teen profile is not a separate PeppyStep account and cannot purchase a subscription. Nothing in these Terms waives or limits a minor's rights where applicable law does not permit a parent or guardian to do so.

4. License to use the Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use. You may not copy, modify, reverse engineer, resell, or misuse the Service, interfere with its operation, or access it by unauthorized means.

5. PeppyStep+ subscriptions

PeppyStep offers free features and an optional automatically renewing PeppyStep+ subscription. PeppyStep+ costs $5.99 per month or $39.99 per year, with a one-month free trial. All PeppyStep+ subscriptions are purchased inside the iOS or Android app through the Apple App Store or Google Play in-app billing; Apple or Google, not PeppyStep, is your seller of record for the transaction, and we do not receive or store your payment card details. Subscriptions are not sold on the PeppyStep website.

The purchase screen shown immediately before you subscribe will state the features included; the exact price and currency; the billing period; that the subscription automatically renews; the duration and terms of the free trial; the price charged when the trial ends; when charges begin; and how to manage or cancel. Those purchase-screen terms are part of these Terms; if a purchase screen conflicts with a price example elsewhere in the Service, the store-confirmation screen controls for that transaction, subject to applicable law.

Automatic renewal. Unless the purchase screen says otherwise, PeppyStep+ renews for successive billing periods until canceled. You authorize the applicable billing provider to charge the displayed price and applicable taxes at each renewal. Trial. Unless you cancel before the trial end time shown before enrollment, the free trial converts to a paid subscription. We will provide trial-conversion and renewal notices where required by law. Cancellation. You may cancel at any time through your Apple or Google account settings; cancellation is at least as easy as signing up and takes effect at the end of the current paid period. Deleting your PeppyStep account does not automatically cancel an Apple or Google subscription; we will remind you before deletion. Refunds and mandatory rights. Ordinary billing refunds are processed by Apple or Google. Nothing in these Terms limits refund, withdrawal, cancellation, restitution, or other remedies required by applicable law. Price changes. We will provide advance notice required by law and the billing provider, effective on your next renewal.

6. User Content and conduct

You retain ownership of content you submit. You grant PeppyStep a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and make available that content only as reasonably necessary to provide, secure, support, and maintain the Service and to display it to the audiences you select, including through service providers acting for us. The license ends when the content is deleted from active systems, except for copies temporarily retained in backups, records required by law, and content another user independently retains as part of a shared interaction. We will not use private User Content to train a general-purpose AI model unless we clearly disclose that use and obtain any consent required by law. You represent you have the rights to your content, and agree not to post content that is unlawful, infringing, harassing, hateful, deceptive, or that violates another's rights or privacy. We may (but need not) review, remove, or restrict content and suspend accounts that violate these Terms. We are not responsible for content posted by other users. Ideas or feedback you send us may be used without restriction or compensation.

6a. Copyright complaints (DMCA)

If you believe material on the Service infringes your copyright, send a DMCA notice with the information required by 17 U.S.C. §512(c)(3) to our registered agent (PeppyStep LLC, Attn: Copyright Agent, 12400 North Tatum Boulevard, Phoenix, Arizona 85032). We respond to valid notices and counter-notices and terminate repeat infringers in appropriate circumstances.

7. Sharing and access (family, walkers, sitters, invites)

The Service lets you grant others access to your dogs' information and features, including full co-owner access for family and time-limited access for walkers and sitters, often via share links. You are solely responsible for the people you invite, the access you grant, and revoking it; every invited adult accepts these Terms, the Privacy Policy, and the Waiver directly when they join. This does not limit PeppyStep's responsibility for its own authentication, authorization, and security. Teen profiles (13–17) are profiles inside your account, not separate accounts, with no independent credentials; the teen uses a revocable paired session you create. We apply heightened defaults and do not knowingly make location tracking, health syncing, public social posting, personalized advertising, payments, or AI Coach available through a teen session. You are responsible for the teen profiles you create and for supervising the teen's use.

8. Informational and organizational tools

PeppyStep's plans, guides, nutrition content, estimates, weather, AI-generated outputs, medication records, dose logs, feeding logs, reminders, and similar features provide general information and organizational assistance. They are not veterinary, medical, training, nutritional, emergency, or other professional advice. Do not use PeppyStep to diagnose a condition, calculate or change a medication dose, or replace instructions from a veterinarian or other qualified professional. Verify medication, dosage, timing, feeding, weather, route, and exercise decisions independently, and seek professional or emergency assistance when circumstances require. Reminders and records can be delayed, inaccurate, incomplete, or unavailable; keep an independent record and backup for important care tasks.

9. Walking and care decisions

Walking and caring for a dog can create risks to people, animals, and property. You are responsible for assessing the dog, route, weather, equipment, surroundings, and guidance before acting. The separate Assumption of Risk and Liability Waiver addresses specified risks of physical activity; it does not waive rights that cannot lawfully be waived and does not bind a minor or third party where applicable law does not permit that result.

10. Third-party services

The Service may interoperate with third-party services (including Apple Health, Google Fit, mapping/geocoding, weather, payment, and error-monitoring providers). Their terms and privacy policies may apply to your direct use of those services. PeppyStep is not responsible for a third party's independent acts or systems it does not control; this does not limit PeppyStep's responsibility for its own selection, integration, configuration, representations, or legal obligations.

10a. App store terms (Apple)

This section applies to the iOS app and is required by Apple. These Terms are between you and PeppyStep only, not Apple, and Apple is not responsible for the Service or its content. Your license to the iOS app is a non-transferable license to use it on Apple-branded devices you own or control, per the App Store terms. Apple has no maintenance or support obligation. If the app fails to conform to a warranty, you may notify Apple, and Apple will refund the purchase price you paid for the app; to the maximum extent permitted by law, Apple has no other warranty obligation, and other claims are governed by these Terms. Apple is not responsible for addressing any claim relating to the app. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the iOS app and may enforce them against you.

10b. Google Play

If you obtain the Android app through Google Play, these Terms are between you and PeppyStep, not Google. Google has no responsibility for the Service except as stated in Google's applicable terms. Your use of the Android app must comply with Google Play's applicable terms; if these Terms conflict with mandatory Google Play terms, those Google Play terms control to the extent of the conflict.

11. Our intellectual property

The Service (software, design, text, graphics, and trademarks) is owned by us or our licensors and protected by law. Except for the license granted to you, we reserve all rights.

12. Disclaimers

To the extent permitted by applicable law, the Service is provided "as is" and "as available," and PeppyStep disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and does not promise uninterrupted or error-free operation or that third-party data will always be accurate or available. These disclaimers do not exclude express promises made to you, warranties or remedies that cannot lawfully be excluded, PeppyStep's obligations concerning personal information, or liability arising from PeppyStep's fraud, willful misconduct, gross negligence, or violation of law. Important care records and reminders should be independently verified and backed up.

13. Limitation of liability

Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence where that liability cannot lawfully be limited; fraud or fraudulent misrepresentation; willful misconduct or gross negligence; violation of law; PeppyStep's privacy or data-security obligations to the extent they cannot lawfully be limited; indemnification obligations under these Terms; or refunds, statutory damages, public injunctive relief, or other consumer remedies that cannot lawfully be limited. To the extent permitted by applicable law, neither party is liable for indirect, special, incidental, exemplary, punitive, or consequential damages that were not reasonably foreseeable when the parties entered these Terms. For claims involving direct economic loss that applicable law permits the parties to limit, PeppyStep's aggregate liability will not exceed the greater of the amount you paid for the Service during the 12 months before the event giving rise to the claim or $100. This limitation does not apply to consumers in the EEA or United Kingdom to the extent it would reduce mandatory rights or remedies under the law of the consumer's country of residence.

14. Third-party claims (indemnity)

If you are an adult account holder, you will indemnify PeppyStep against a third party's claim only to the extent the claim is caused by: (1) User Content you submitted that infringes that third party's rights; (2) your material breach of these Terms; (3) your unlawful conduct; or (4) your negligent or willful act involving a person you invited or an animal under your control. You are not responsible to the extent a claim was caused by PeppyStep's negligence, misconduct, breach of these Terms, violation of law, or a defect in the Service. PeppyStep must promptly notify you of a covered claim; you may control the defense with reasonably qualified counsel, and PeppyStep may participate at its own expense; you may not settle in a way that admits fault by or imposes obligations on PeppyStep without our reasonable written consent; and any allocation reflects comparative responsibility. This section does not apply to a teen profile and applies only to the extent permitted by law.

15. Suspension, termination, and account deletion

You may stop using the Service at any time and may request account deletion in the app (Settings → Data & Privacy) or by request. We may suspend or terminate access when we reasonably believe you materially violated these Terms, created a safety or security risk, exposed us or another person to legal liability, or when required by law; where practicable we will provide notice and an opportunity to correct. If we terminate a paid Service without your breach, we will provide any refund or remedy required by law. Deleting your PeppyStep account does not automatically cancel an Apple or Google subscription; we will provide the applicable cancellation link before deletion. Provisions that by their nature must continue survive termination.

16. Dispute resolution for United States consumers

This section applies only to adult United States consumers and does not apply where applicable law prohibits it. Except for the claims listed below, you and PeppyStep agree to resolve disputes through final, binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules; the Federal Arbitration Act governs this agreement. Either party may bring an eligible individual claim in small-claims court, and either party may seek emergency injunctive relief from a court. A claim for public injunctive relief that applicable law does not permit the parties to waive or arbitrate may be brought in court, including relief protected by California's *McGill* rule. Before filing, the claimant must send a written notice and the parties will negotiate in good faith for 30 days (limitations tolled). Fees follow the AAA rules, and PeppyStep pays fees the rules or law require; hearings occur by video, phone, documents-only, or in the county where you live, at your choice. Delegation: except for a court's authority to decide whether this agreement was formed and to enforce the public-injunctive-relief and class-waiver provisions, the arbitrator decides disputes about the interpretation, scope, applicability, or enforceability of this arbitration agreement. Individual proceedings: you and PeppyStep waive jury trial and class, collective, and representative proceedings to the extent permitted by law; this does not waive non-waivable public-injunctive relief. You may opt out by written notice within 30 days of first accepting these Terms. If AAA declines to administer, the parties select another provider or a court appoints one under 9 U.S.C. §5, failing which the claimant may proceed in court. This section survives termination.

17. Governing law and courts

The Federal Arbitration Act governs Section 16. Subject to Section 16, Wyoming law governs these Terms without regard to conflict-of-law rules. This choice does not deprive you of mandatory protections provided by the law of your state or country of residence. You may bring a non-arbitrable claim in Sheridan County, Wyoming, or in another court that applicable consumer law permits or requires. If you reside in the EEA or United Kingdom, the laws and courts available under the mandatory consumer-protection rules of your country of residence remain available to you, and Sections 13, 14, 16, and this section apply only to the extent permitted by those rules.

17a. Electronic communications

We may provide Service-related notices electronically through the Service or your account email; keep it current. Marketing communications are subject to separate choices and applicable law. Where law requires a specific form of electronic consent or disclosure, we will provide it separately.

18. Changes to these Terms

We may update these Terms prospectively, with reasonable advance notice of material changes and renewed acceptance where required by law or where a change materially affects dispute resolution, payment obligations, data use, or risk allocation. A change does not apply to a dispute based on events before its effective date. Continued use alone will not constitute acceptance of a material change where applicable law requires express consent.

19. General

These Terms, the Privacy Policy, the Waiver where separately accepted, and transaction-specific purchase terms form the agreement concerning the Service. If a provision is unenforceable, it is severed or limited to the minimum extent permitted by law, and a court may not rewrite a prohibited term to deprive a consumer of mandatory protection. You may not transfer your account; PeppyStep may assign these Terms to an affiliate or successor only if the assignee assumes our obligations and the assignment does not reduce your mandatory rights. Failure to enforce a provision is not a waiver.

20. Contact

PeppyStep LLC. Principal address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801. Mailing address: 12400 North Tatum Boulevard, Phoenix, Arizona 85032.